Basic Faqs on Electric Skateboards | SkateteK

FAQ

  • Do You Ship Outside Canada?

Answer: Yes, We Ship All Over The World.

  • What payment methods do you accept?

Answer: We accept all major credit cards, Visa, MasterCard, American Express, Discover, and PayPal. You may also pay by western union, money gram or wire/bank transfer

  • I feel uncomfortable using my credit card online. How can I order through the online store?

Answer: You can pay by western union, money gram or wire/bank transfer if you don’t wish to use your credit card for your online.

  • How can I check shipping costs before ordering?

Answer: If you need a shipping quote before you place an order please call at +1 647 996 9094 or e-mail us your complete shipping address along with your country and postal code to info@skatetek.com. You will be e-mailed a shipping quote based on the information provided.

  • How do I place an order?

Answer: You can order online, call us or order via email.

  • Will I be charged sales tax on my order?

Answer:We only charge sales tax on orders shipping within Canada.

  • How is sales tax determined?

Answer: Sales tax is determined according to the shipping address. If your billing address is in British Columbia but your shipping address is in Ontario, Ontario sales tax will be charged to your order.

  • After I pay, when will my item ship out?

Answer: Shipments are made within 24-48 hours of order. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

  • When will I receive my order?
CANADAUSAINTERNATIONAL
2 to 5 business days from the ship date(except for remote areas)3 to 5 business days from the ship dateCan take up to 7 business days from the ship date
  • Do I need any previous skateboarding knowledge for using an electric skateboard?

Answer: Not at all!!! Our skateboards are easier to ride than any conventional skateboards as they come with a self train simulator. If you have board riding skills you will easily up and riding immediately. Just squeeze the trigger and go. If you never ridden a skateboard before it will take you as little as 30 minutes to learn(depending on the person’s ability).

  • Are wireless electric skateboards suitable for all ages?

Answer: Our Skateboard is designed for use by riders ages 14 and up. However with close adult supervision, children above 7 years old can try to ride at the lowest speeds.

  • Is the Electric Skateboard dangerous?

Answer: Our electric skateboard is no more dangerous than any other active outdoor sports such as snowboarding or skating. Be sure to always wear protective gear such as helmet, knee pads and wrist guards and also please read our Safety Tips.

  • How fast does it go?

Answer: It depends on the model, the terrain & your weight, but about 60km/h is the maximum speed of the fastest model. Please note that the rider is in complete control of the speed and brakes at all times.

  • How do you make turns on the Electric Skateboard?

Answer:Similar to skateboarding, surfing or snowboarding you simply lean or press your weight forward or backward to turn in either direction.

  • What is the board’s maximum weight capacity?

Answer: Up to 150kg, depending on the model. Do not ride any board if your weight exceeds maximum limits of the particular board model. Also, please do not ride with more than one person on the board.

  • How much does it cost?

Answer: Current models range from $1199 and up to $2500.

  • Does it have brakes?

Answer: Yes, all our skateboards come with ABS brakes.

  • Can I ride on public streets?

Answer: Our boards are not intended for operation on public streets, roads or highways , although it has been ridden on the sidewalks.

  • What kind of surfaces can I ride them on?

Answer: Ride only on relatively smooth, hard surfaces. Riding on anything else will result in damage to the electronics and require repair. Do not operate the electric skateboard in traffic or on wet, loose gravel, frozen, uneven or oily surfaces, or near people or other vehicles. Only our 1200W-3500W electric skateboard can be ridden on grass and gravel and on the beach too.

  • How long is the warranty on these skateboards?

Answer: We offer 90 days warranty on battery, motor, remote controller and microcomputer. Please refer to our warranty policy for full details on our warranty.

  • What distance can I travel on a single charge?

Answer:About 20-40 km per charge with the lithium battery and 10-15 km with the lead acid battery.

  • How long does it take to charge?

Answer: Recharging takes approximately 3-5 hours.

  • Do your boards come fully assembled?

Answer: All our boards come fully assembled and can be used right away.

  • What is the life expectancy of the batteries?

Answer: You should be able to re-charge the batteries 100-200 times before there recharged life is substantially reduced.

  • How do I prolong battery life?

Answer: Keep your batteries fully charged and store it in a dry place at all times.

  • Do your boards come fully assembled?

Answer: All our boards come fully assembled and can be used right away.

  • What is the life expectancy of the batteries?

Answer: You should be able to re-charge the batteries 100-200 times before there recharged life is substantially reduced.

  • How do I prolong battery life?

Answer: Keep your batteries fully charged and store it in a dry place at all times.

  • How should I store the board?

Answer: You should store you board in a dry place in a horizontal position, not standing upright.